Terms of use

The website travelogyvietnam.com (hereinafter "Website") is operated by Travelogy Vietnam Company Limited.

Please read these terms and conditions of use carefully (hereinafter "Terms of Use") before using the Website and Services provided by Travelogy Vietnam and its affiliated companies. Travelogy Vietnam (hereinafter referred to as "TVC").

When you visit our website it means you agree to the terms set forth on the website. The website reserves the right to change, modify, add or remove any part of the Terms and Conditions of use, at any time, the changes will be effective as soon as they are posted on the website without information. forewarned. Please check back often for updates. Please read carefully before you start using the service:

  1. Instructions for using the website

Customers register with Travelogy Vietnam and choose a password and username "TVC User ID". You will provide Travelogy Vietnam with accurate, complete and updated registration information. Each visitor is responsible for his or her password, account and activity on the web. In addition, you must notify us when your account is accessed without authorization. We do not accept any responsibility, whether directly or indirectly, for damages or losses caused by your failure to comply with the regulations.

Travelogy Vietnam reserves the right to refuse registration or cancel an Account at its sole discretion. You will be responsible for maintaining the confidentiality of your password. Specific instructions, available in the section "Booking and Payment Policy"

  1. The tourism products and services in the areas the website travelogyvietnam.com.com provides:
  • Field trip, exploration, and ecology in the country
  • Exciting tourism, culture and relaxation.
  • Tourism associated with customer conference.
  • Tourism events and team building ...
  • Travel activities and experiences;
  • Hotels, Cuisine and Restaurants;
  • Transport...
  1. Customers' opinions and commitments

All of the website content and your comments are our property. Customer is solely responsible for all Content you post, email, transmit or disseminate using or in connection with this Website.

If we detect any fake information, we will lock your account immediately or take other measures in accordance with the laws of Vietnam.

The Customer represents, warrants and undertakes to Travelogy Vietnam that you will not provide any Content or use the Website or the Services in a manner that: (a) Breaches

or infringes any intellectual property, publicity or privacy rights or other rights of any third party, or (b) Violates any law, statute, ordinance or regulation, or (c) Harmful, fraudulent, deceptive, threatening, abusive, harassing, torturing, misrepresenting, indecent, obscene, defamatory, or otherwise objectionable, or (d) Related to the commercial and / or business activities without the prior written consent of Travelogy Vietnam such as contests, sweepstakes, barter, advertising or pyramid schemes, or (e) defame, impersonate any person or entity, including but not limited to, any employee or representative of Travelogy Vietnam, or (f) Contains viruses, trojans, worms, bombs hours or other harmful computer programs, files or codes.

Travelogy Vietnam reserves the right to remove any User Submissions from the Website at any time for any reason, including but not limited to, receiving complaints or allegations from third parties. or the authorities in connection with such User Submissions or if Travelogy Vietnam is concerned that you may have violated any prior representations, warranties or commitments, or not for any reason. Come on.

  1. Governing Law

Access to this website is conditioned by your consent that all information on the website and all matters arising between you and us will be governed by the laws of Vietnam and that all Disputes arising between you and us will be based on the jurisdiction of the courts of Vietnam.

  1. Obligations of the website users: www.travelogyvietnam.com.com

By using this site, please agree that:

1) You accept financial responsibility for all transactions made under your name and account.

2) To have legal capacity, you must be at least 18 years old.

3) You guarantee that all information you give about yourself and about anyone else is completely correct.

4) Do not use this website for any improper or fraudulent registration.

5) Any distribution of threatening, defamatory, pornographic, political or racist material or any other illegal or provocative material through this website is strictly prohibited.

6) You may not modify, copy, transmit, distribute, sell, distribute, or license this website and any part of its content in any way except by you. information from this website is for your personal and non-commercial use onl

  1. Conditions of registration

During the use of the Service, you may be required to open and maintain an Account with Travelogy Vietnam ("TVC Account").

Provision of personal information: As a condition of using certain aspects of the Service, you may be required to register with Travelogy Vietnam and choose a password and username (“TVC User ID "). If you are accessing the Service through the website or

For third-party services, Travelogy Vietnam may request your TVC user ID the same as your username for that third-party website or service.

You will provide Travelogy Vietnam with accurate, complete and updated registration information. Failure to provide such information will constitute a violation of these Terms of Use and may result in immediate termination of your Travelogy Vietnam Account.

You represent that you will not:

1) Select or use the Travelogy Vietnam user ID as the name of another person with the intent to impersonate that person, or

2) Using the User ID Travelogy Vietnam is the name belonging to the rights of another person that you are not allowed to use.

Travelogy Vietnam reserves the right to refuse registration or cancel a Travelogy Vietnam Account at its sole discretion. You will be responsible for maintaining the confidentiality of your password.

When making a registration via our website, please enter into a direct (legally binding) contractual relationship with us. The subscription conditions include limitations and exclusions of liability, and cancellation and change fees are payable if the subscription is canceled or changed after confirmation.

We recommend that you carefully read the applicable registration conditions when making the registration. The conditions of the subscription include limitations and exclusions of liability, and cancellation and change fees are payable if the subscription is canceled or changed after confirmation.

Privacy policy for customer information is specified here!

  1. Departure guaranteed

Travelogy Vietnam guarantees departure is posted on the website www.travelogyvietnam.com.com. Tour information and departure dates in the manual and other printed materials are subject to change from time to time and do not form part of the guaranteed program.

The company's website is the only source from which the company will guarantee departure. A time of departure is guaranteed only when the customer has confirmed registration according to that time of departure (registration must include a minimum of a deposit paid to be considered "confirmed") . This guarantee will still be based on Force Majeure cases.

  1. Force majeure events

Travelogy Vietnam is not responsible to customers for changes or cancellations for objective and subjective reasons such as earthquakes, volcanoes, storms, wars, strikes,

love, terrorism, political disorder ... The solutions or compensation (if any) will depend on the relevant Service Provider. 9. Passport • Valid passport: Customers must have a valid passport to enter, depart and travel through each destination in the tour itinerary (passport must be valid for 6 months or more up to the date of return) . • Documents: Please note that “In order to promote the issuance of the pass, all tour related documents such as voucher, tour schedule, invoice will be sent by email or will be available. on the website www.travelogyvietnam.con when the full payment has been received. • Trip details: It is the responsibility of the customer to visit the website at least 72 hours prior to the departure date to ensure they have the most detailed information about the trip as minor changes may have been made. since tour records were initially provided by the company.

  1. Prices of travel programs and services of Travelogy Vietnam

All tour prices are made in Vietnam Dong (VND). Payments in other foreign currencies will be converted to Viet Nam Dong (VND) at the current exchange rate.

The prices include the items listed in the “Inclusion” section.

Most of our products and services are 25% discount for children and 90% for children under 1 year.

The information and rates on this website are not 'live' and are updated from time to time. Every effort has been made to ensure the accuracy of information and rates, but, unfortunately, errors sometimes occur. In the event of an incorrect price due to a systematic error, we are not bound by that price.

  1. Site information

We endeavor to commit that all accurate information will be displayed on the website. However, please note that the information is also corrected, updated from the local accommodation or service from what happened at that time, so we cannot guarantee all of the above information. is absolutely correct or without any errors. We reserve the right to change the information displayed on the website (including these Terms and Conditions) at any time without prior notice. In case of false information, the Customer should immediately notify Travelogy Vietnam to take timely measures to ensure the rights and interests of consumers.

The website does not introduce or endorse the stars, quality, standards, service levels, ... of any hotels posted on the website. Therefore, we refuse to make any warranties or undertakings in connection with the introduction or confirmation above. The hotels on the website can be ranked according to different standards, including but not limited to stars, according to the subjective reviews of the majority of customers, according to reviews based on the criteria and characteristics of each regions,… and may be updated or modified from time to time. The hotel rating information on the website is for general guidance only, and does not guarantee the accuracy of the ratings.

Opinions, reviews and suggestions about hotels posted on the website are entirely due to the customers who have used the services of those hotels, and for the purpose of information only. Refer other customers to choose a hotel that suits their accommodation needs.

Travelogy Vietnam reserves the right to remove any User Submissions from the Website at any time for any reason, including but not limited to, receiving complaints or allegations from third parties. or the authorities in connection with such User Submissions or if Travelogy Vietnam is concerned that you may have violated any prior representations, warranties or commitments, or for no reason. .

  1. Payment
  • Payment regulations

All tours or services need to be paid in advance unless otherwise stated. We accept payments by Visa, MasterCard, American Express and JCB.

Please ensure that you have provided us with the correct credit card billing information. If you do not provide the correct credit or debit card billing address and / or cardholder information, ticket issuance may be delayed and the total cost may increase. We reserve the right to cancel the ticket after issue if payment is declined or if you have provided incorrect credit card information. In addition, we also reserve the right to conduct random checks to minimize credit card fraud.

Travelogy Vietnam will not collect your credit card details. The information you provide will be absolutely safe in the technical system of global technology security (SSL) standards of MasterCard and Bank for Investment and Development of Vietnam (BIDV) as you progress. Payment by credit card. Specific regulations, which are available in the section "Booking and Payment Policy"

  • Issue of payment slip

After payment, Travelogy Vietnam will send confirmation / payment slip by email or fax: this voucher must be printed out as proof of purchase, and will be presented to the Service Provider.

All visitor information is required to be correctly provided at the time of registration.

All requests for amendments / supplements must be emailed to Travelogy Vietnam. Travelogy Vietnam is not responsible for any problems that may occur if you do not receive or carefully read your confirmation / voucher. In the event that you have not received your voucher, you will need to notify Travelogy Vietnam at least 72 hours prior to the specified date of service.

  1. Cancellation and Refund Process
  • General rules

Cancellation of all services by tour participants must be sent and received in writing / email. Travelogy Vietnam does not accept cancellation by telephone. Travelogy Vietnam

is not responsible for any unsolicited and unconfirmed request to cancel the service. In this case, cancellation or tour cancellation fee will apply. • Complaints and claims If the customer has a complaint to Travelogy Vietnam, first of all, the customer must notify the team leader as soon as possible to fix the complaint problem. If you are not satisfied, you can contact the representative (sales) of Travelogy Vietnam while on tour to give Travelogy Vietnam a chance to fix the problem. If you are still not satisfied through those channels during the trip, customers need to send any complaints directly to travelogyvietnam.com@gmail.com within 30 days from the end of the trip. The Company will not accept all liability for claims received after this period. Specific regulations, which are available in the section "Booking and Payment Policy"

  1. Disclaimer

The local accommodation establishments and service providers displayed on the website are independent entities, not agents, branches or affiliates of Travelogy Vietnam. We are not responsible for the errors, errors, breaches or negligence of any Accommodation and service providers.

The hotel rating information on the website is for general guidance only, is a reference for customers in choosing suitable products and services, Travelogy Vietnam does not guarantee the accuracy of the ratings. class. Travelogy Vietnam disclaims any representations, warranties or liabilities regarding the quality or suitability of all hotels on our website.

Reviews of Accommodation submitted by the customer to Travelogy Vietnam are considered non-confidential and are not proprietary information. Travelogy Vietnam does not have any responsibility or obligation in recording copyright for the sender.

Travelogy Vietnam is not responsible for any errors, damages or losses caused by machine failures caused by the server, virus intrusion, internet connection failure, natural disasters, etc. Travelogy Vietnam does not accept any responsibility. liability for any damage, loss of the Customer at the Accommodation or any charges incurred in connection with the Accommodation's products or services.

Under no circumstances will Travelogy Vietnam, this Website, or any of its parent companies, subsidiaries, affiliates, employees, directors and / or employees be liable for any loss of profit or any indirect, consequential, special, incidental or punitive damages arising out of or based on:

This Website, or this Terms of Use, or Any violation of this Terms of Use by you or a third party, or your use of or any third party Website, tools or Services We provide in connection with the business we operate, or any actual or attempted transactions or exchanges between users including

in the event that we have been informed of the possibility of such damages.

  1. Correspondence

Upon completion of a registration, you agree to receive an email that we may send you, providing you with destination information and specific information regarding the registration and its destinations. You, and we can email you to invite you to fill out a customer review form.

  1. Copyright and Trademarks

Copyright in the content of this website belongs to Travelogy Vietnam. We reserve all copyright and ownership rights in this website and all its contents. The Travelogy Vietnam trademark and all the symbols, logos and images of Travelogy Vietnam on this website are registered for the copyright protection of Travelogy Vietnam or its affiliates. The trademarks of other companies and products / services on this website may be the trademarks of their respective owners. You have no right or license to use any of these trademarks.

All intellectual property rights exist in connection with this Website including all design, text, graphics, software, images, videos, music, sounds, software compilation, code The source and basic software belongs to Travelogy Vietnam or has been licensed to Travelogy Vietnam for use on the Website. This Website, the Service and the Content are protected by copyright and other intellectual property rights in accordance with intellectual property laws and international conventions.

  • You undertake that:

(a) You will not modify, publish, transmit, engage in any other transfer or sale, copy, create derivative works, distribute, perform, display or otherwise exploit. any part of the Website and the Content, software, materials or any part or all of the Services

(b) You only download or copy the Content (and other items displayed on the Website or in connection with the Services) for your personal and non-commercial use, provided you maintain all content. rights and other notices contained in such Content

(c) You will not store a substantial portion of any Content in any form. Copying or storing any Content other than your personal and non-commercial use is strictly prohibited without the prior written permission of Travelogy Vietnam or from the copyright holder identified in copyright notice of such Content.

  1. Changes if any

Travelogyvietnam.com.com may change any aspect of this website or its content, including features, other information or content at any time without giving any information. forewarned. In case of termination, you will still be charged

bound by the obligations in these Terms, including but not limited to the warranties, indemnities, disclaimers and limitations of the legal obligations to which you have agreed. Travelogy Vietnam is not responsible to you or any third party for the termination or suspension of Members' access to the website travelogyvietnam.com

  1. Other Terms

Any dispute, claim or dispute arising out of or relating to a transaction at travelogyvietnam.com.com or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration and / or Court under the Law on the protection of consumers' interests Chapter 4 on Settlement of disputes between consumers and organizations or individuals trading goods and services.

These Terms and Conditions will constitute the entire agreement and understanding between you and Travelogy Vietnam regarding the subject of these Terms and Conditions, and will supersede any prior agreements, whether in writing or verbally, between you and Travelogy Vietnam regarding the subject of these Terms and Conditions.

If you use the website for or on behalf of a third party, such as a family member or a companion, you are responsible for any error in the accuracy of the information provided. in connection with this use. In addition, the customer must notify the third party of all applicable Terms and Conditions. When using the website on behalf of or on behalf of a third party, you agree to indemnify and keep Travelogy Vietnam undamaged for any and all liability, loss, damage, litigation and accusation. This includes legal fees, arising from or related to breaches of these Terms and Conditions or the negligence of you and / or third parties.

You may not assign or otherwise transfer any of your rights and obligations under these Terms and Conditions without Travelogy Vietnam's prior written approval. Travelogy Vietnam reserves the right to amend or cancel these Terms and Conditions (or parts of these Terms and Conditions) at Travelogy Vietnam's sole discretion. Travelogy Vietnam may revise these Terms and Conditions at any time by posting the revised version on the website. The latest version of the Terms and Conditions will supersede all previous versions.

Notices given under these Terms and Conditions will be deemed to have been given fully if such notices are made in writing and delivered securely or by delivery or equivalent means. to interested parties (at our headquarters address, or at another address notified).

CONTACT INFORMATION

Travelogy Vietnam Company Limited

TRAVELOGY VIETNAM LIMITED COMPANY

Address: 7 Cao Vân, ward Pho Hue, district Hai Ba Trung, Hanoi

Transaction office: P516, Phap Van urban area, Hoang Liet ward, Hoang Mai district, Hanoi.

Phone: 0243 683 0835 Email: sales@travelogyvietnam.com

Website: www.travelogyvietnam.com

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